1. Who we are
“The Great Change UK” (“we”, “us”, “our”) is a company registered in England & Wales (company number [Company number]; registered office [Registered office]). Contact: support@thegreatchangeuk.com.
Regulatory status: We operate a subscription-based weekly prize draw model. If licensing or regulatory registration becomes applicable to our exact product structure, we will update this page and any disclosures accordingly.
2. Definitions
- Subscription: a monthly recurring payment that confers one entry to each weekly draw within the paid period.
- Draw: a random selection conducted on a scheduled date to determine a prize winner.
- Winner: the person whose entry is selected in a draw, subject to verification.
- Active: subscription payment successfully collected and not cancelled/suspended at draw time.
3. Eligibility & verification
- You must be a UK resident aged 18+.
- We may require proof of age and UK residency at any time. Failure to pass verification voids entries and prizes.
- You agree not to allow others (including anyone under 18) to use your account or enter on your behalf.
4. Subscriptions, pricing & payment
- Price: £10 per month, processed by Stripe (Apple Pay, Google Pay, Visa, Mastercard).
- One active subscription equals one entry to each weekly draw in the applicable billing month.
- Manage/cancel via the link in your Stripe receipt. Changes take effect at the next billing cycle.
- If a payment fails and is not resolved by the draw cutoff, that week’s entry is not eligible.
5. Draw schedule & selection
- Draws occur weekly on Fridays at 20:00 (UK time). We may adjust the schedule with notice.
- Eligible pool: all active, paid subscriptions as of the draw time.
- Selection method: randomised process using an auditable method. If a technical fault occurs, we may rerun the draw.
- We publish an anonymised winner ID after verification.
6. Winners, verification & prize fulfilment
- We contact the winner using the email associated with the subscription checkout.
- Verification: age (18+) and UK residency. We may request additional documents where legally required (e.g., AML checks).
- Upon successful verification, prizes are paid by bank transfer (or a mutually agreed method) within 10 working days.
- If we cannot contact or verify the winner within 28 days, we may select a reserve winner or carry the prize forward.
- Publicity: we may publish an anonymised winner ID. Names/images are used only with consent.
7. Donations & charities
Subscribers can select one of our supported UK charities during checkout. We publish monthly donation totals on our Winners & donations page. Charity partners may change over time.
8. Prohibited conduct & misuse
We may void entries, withhold or recover prizes, suspend or close accounts if we reasonably suspect: fraud, abuse, multiple accounts to bypass limits, automated/robotic entries, or breaches of these terms.
9. Cancellations & refunds
Subscriptions are billed monthly in advance. Refunds are not typical unless required by law or due to our error. Cancellation takes effect at the next billing cycle; any remaining draws in the paid period remain eligible.
10. Responsible play
18+ only. Please play responsibly. See Responsible Gambling for support and self-exclusion/closure options.
11. Complaints & disputes
Email support@thegreatchangeuk.com. We aim to respond within 10 working days. If you are not satisfied, we will provide details of any applicable escalation/ADR route.
12. Liability
We are not liable for indirect or consequential losses, events beyond our reasonable control, or failures of third-party networks/payment providers. Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.
13. Changes to these terms
We may update these terms for legal, regulatory or operational reasons. Material changes will be posted before they take effect.
14. Governing law
These terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction.